Refund policy

At TechTrust Electronics, we want you to be completely satisfied with your purchase. Please review our return policy below:

Return Window

  • You may return unopened items within 30 days of delivery for a full refund
  • All returns must be initiated within this 30-day period

Opened Electronics

  • Opened electronic items may be returned within 30 days subject to a 15% restocking fee
  • Items must be in original packaging with all accessories, manuals, and components included
  • Products showing signs of damage or excessive use may not be eligible for return

Restocking Fee

  • A 15% restocking fee applies to all opened electronic products
  • This fee covers inspection, repackaging, and processing costs
  • The restocking fee will be deducted from your refund amount

Warranty Information

  • All products sold by TechTrust Electronics come with the manufacturer's standard warranty
  • Warranty terms vary by manufacturer and product - please refer to the documentation included with your purchase
  • For warranty claims, please contact the manufacturer directly using the support information provided with your product
  • We are happy to assist you in connecting with manufacturer support if needed

How to Initiate a Return

  1. Contact our customer service team at [your email] within 30 days of delivery
  2. Provide your order number and reason for return
  3. We will send you a return authorization and shipping instructions
  4. Pack the item securely in its original packaging
  5. Ship the item back using the provided instructions
  6. Once we receive and inspect your return, we will process your refund within 5-7 business days

Non-Returnable Items

  • Software and digital products cannot be returned once activated
  • Items marked as final sale or clearance
  • Products damaged due to misuse or neglect

Questions? If you have any questions about our return policy, please contact us at cartersimsecon@gmail.com