Shipping policy

Last updated: January 5, 2026

At TechTrust Electronics, we strive to get your products to you quickly and safely. Please review our shipping policy below.

Shipping Methods and Rates

We offer several shipping options to meet your needs:

  • Standard Shipping (5-7 business days): $7.99
  • Expedited Shipping (3-5 business days): $14.99
  • Express Shipping (2-3 business days): $24.99
  • Overnight Shipping (1-2 business days): $39.99

Free standard shipping on orders over $100

Shipping rates are calculated at checkout based on your location and the weight/size of your order.

Processing Time

  • Orders are typically processed within 1-2 business days
  • Orders placed on weekends or holidays will be processed the next business day
  • You will receive an email confirmation when your order has been processed
  • You will receive a tracking number once your order has shipped

Delivery Time

  • Delivery times are estimates and begin after your order has been processed and shipped
  • Business days are Monday through Friday, excluding holidays
  • Delivery times may vary based on your location and shipping carrier schedules
  • We are not responsible for delays caused by weather, carrier issues, or other circumstances beyond our control

Shipping Locations

  • We currently ship to all addresses within the United States
  • We ship to P.O. boxes via USPS only
  • International shipping is not currently available
  • We do not ship to freight forwarders

Order Tracking

  • Once your order ships, you will receive a tracking number via email
  • You can track your package using the tracking number on the carrier's website
  • Please allow 24 hours for tracking information to update after shipment

Shipping Carriers

We ship via trusted carriers including:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

The carrier used will depend on your location, shipping method selected, and package size.

Package Protection

  • All packages are carefully packed to ensure your electronics arrive safely
  • Items are packaged with protective materials to prevent damage during transit
  • Fragile electronics are marked appropriately for carrier handling
  • We recommend purchasing shipping insurance for high-value orders

Delivery Issues

Lost or Stolen Packages:

  • If your tracking shows the package was delivered but you did not receive it, please check with neighbors and your building management
  • Contact the shipping carrier first to file a claim
  • Contact us at [your email] and we will assist you in resolving the issue

Damaged Packages:

  • Inspect your package upon delivery
  • If the package appears damaged, note it with the carrier and take photos
  • Contact us immediately at [your email] with photos of the damage
  • We will work with you to resolve the issue through replacement or refund

Incorrect Address:

  • Please ensure your shipping address is accurate before completing your order
  • We are not responsible for orders shipped to incorrect addresses provided by the customer
  • Address changes may be possible if requested before the order ships
  • Returned packages due to incorrect addresses may be subject to additional shipping fees

Refused or Unclaimed Packages:

  • Packages refused by the recipient or returned as unclaimed will be subject to our return policy
  • A restocking fee may apply
  • Original shipping charges are non-refundable

Order Changes and Cancellations

  • Contact us immediately at [your email] if you need to change or cancel your order
  • Once an order has shipped, it cannot be cancelled
  • You may refuse delivery and return the package for a refund (subject to our return policy)

Holidays and Peak Seasons

  • Shipping times may be longer during holidays and peak shopping seasons
  • We recommend ordering early during these periods
  • Holiday shipping deadlines will be posted on our website

Shipping Restrictions

Certain products may have shipping restrictions:

  • Lithium battery-powered devices may have carrier restrictions
  • Large or heavy items may require special handling
  • Some items may not be eligible for expedited shipping
  • Restrictions will be noted on product pages

Contact Us

If you have questions about shipping or need assistance with your order, please contact us:

  • Email: cartersimsecon@gmail.com

We're here to ensure your TechTrust Electronics purchase arrives safely and on time!